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How
do I sign up for OutBac on the web?
The
application for OutBac on the web is an Adobe
Acrobat Reader file. You will need to download
Adobe Acrobat Reader (if you do not already have it) to
view and print the application. The application can be
accessed by clicking here.
Back to Questions
How do
I allow online transfers?
Online transfers within the same account number to different
suffixes are a standard feature of online banking. For example: I sign
up for online banking, get my pin number, go online to access
my account #123456789.
I am automatically set up to move money within any suffix under that
account. Therefore, without signing any further authorization
forms, I can move money
from my checking account (suffix X) to my savings account (suffix A)
and vice versa.
There
is also a transfer that can be setup that would allow
me to move money from two or more accounts. For example:
I sign up for online banking. I want to move money
into my son’s account for his allowance. In order for
me to move money into my son’s account, I need
him to sign up for online banking first, then he
and I both need to sign the cross account transfer
authorization
form. This can be accessed by clicking here. Cross
Account Transfer Form.
Back to Questions
Why
does my online transfer not reflect in my balance immediately?
Online
Transfers are requests for transfer only. The system
is not real time therefore we, as the Credit Union IT
Department, must go out and download the transfer requests
from time to time. We do this several times a day to
accommodate those members that move money around a lot
and to ensure as accurate information as we can.
Back to Questions
Why
can I not transfer between more than one account number?
You are able to do this, however, further authorization needs to be filled
out to accomplish this. In order to move funds between multiple accounts,
both accounts need to be set up on online banking and all parties involved
must sign the transfer
authorization form. Transfers performed this way are assumed
to be one way. In other words, if I want to deposit funds into
my son’s
account AND allow my son to deposit funds into my account, I
need to fill out two cross account transfer authorization forms.
One form would
allow me to put funds into his account and the other form would
allow him to deposit funds into my account.
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to Questions
Why
do I have multiple passwords ?
You
have more than one passwords because you signed
up for
multiple accounts to be accessed over the web.
Passwords are assigned
to account numbers not individuals. This becomes
somewhat of an issue if more than one person is
on the account
and both parties want to be able to access their
account over the web. Both parties need to be aware
of what the
password is for that account number. For example:
My wife and I jointly own account number 123456789.
I sign
up for online banking, get my pin, change it, and
begin transacting online. It is my responsibility
to let my
wife know what the PIN number currently is if she
wants to access the account over the web.
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to Questions
What is an E-Statement?
An
estatement is a printable, viewable, and downloadable
form of your account statement. Instead of getting
your statement
via the US Mail, you will get it delivered to our secure
online banking server. It is stored there in an Adobe
Acrobat Reader format where you can view them, download
them directly
to your PC, and even print them out. It can hold two
years worth of statements electronically. We recommend
keeping
at least seven years worth of statements, so you will
need to print out your own statement or download
them to your
PC or even burn them onto a CD. You must first sign
up for online banking before you can sign up for
E-Statements.
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to Questions
How
do I sign up for E-Statements?
eStatements
are available only if you first sign
up for online banking. Once you log into online
banking, you will see a link called "E-Statements".
Click on that link and fill out our online form. We
will then
email you a confirmation and some disclosures. You
will then be asked to reply to the email if you do
not want
anymore estatements and would rather them mailed via
US Mail.
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to Questions
I have
a suggestion for direction for the IT Department.
How can I give them some feedback?
You
can fill out our feedback form available by clicking
here.
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to Questions
How
can I report an online fraud?
Your
best method to report a possible fraud is to contact our
IT department manager. His email address is tfrey@tobyhannafcu.org.
Be sure to include a brief description of the problem and
contact information so he can get a hold of you as soon
as possible to determine the problem.
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to Questions
How can I contact technical support?
Our
technical support staff is our employees. They have been
trained and are knowledgeable when it comes to online banking.
If you are unable (or unwilling) to contact our branch
employees, feel free to email support@tobyhannafcu.org.
We can answer your questions through email or through a
phone call. Let us know by what method you would like to
be contacted and we will comply.
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to Questions
Why does this website take so long to load?
The
Internet can be compared to driving in a large city.
Depending on the amount of traffic, you may be
making good time and
traveling smoothly, you may hit construction (especially
if you live in NEPA), you may hit a traffic jam, you
may be held up due to inclement weather, or you
may be stopped
talking to someone on your cell phone. The Internet
has the same basic principles and problems. If
a web site is
loading slow, it may be due to an influx of traffic,
the web site may be down, or you may be connected
to the Internet
during a “traffic jam”.
